Medulance disrupts medical transport with 3-4 minute ambulance dispatch time

Medulance, a bootstrap startup with a total fleet of 5,000 ambulances in 22 cities, is disrupting the medical transport space with a dispatch time of 3-4 minutes. While the World Health Organization (WHO) recommends an average response time of less than 8 minutes for emergency medical services, the country’s average response time is currently 14 minutes.

Founded in 2017 in New Delhi by Pranav Bajaj and Ravjot Arora, Medulance has already helped more than a million people receive rapid aid. Its GPS-based aggregation technology connects numerous ambulances across the country directly to people, eliminating the time it takes to locate one.

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“Usage on the Medulance platform has soared to over 100% to meet the special needs of Covid-19 patients. We now receive 800 calls per day through our general helpline, compared to 400 calls per day before Covid. The helpline serves as a “ voice of confidence ” for patients and also helps us determine what type of ambulance they need – Advanced Survival Ambulance (ICU on wheels), Basic Survival Ambulance (equipment oxygen monitoring) or patient transport ambulance, which is intended to transport people with spinal or orthopedic injuries. Our company MeduAlert program has already brought direct access to ambulance services to over 20 lakh employees in large organizations such as HCL, Fortum, Indigo, GMR, KPMG, Zomato, Godrej, BMW, Invest India and Schneider Electric , among others. We maintain very strict SLAs for these organizations to ensure 100% call response rate, dispatch of ambulances within 3-4 minutes, 35-40 minutes to reach hospital in level 2 and 3 cities , fully trained drivers and support staff. We also provide mortuary services to the deceased, ”said Pranav Bajaj, co-founder and CEO of Medulance. Activity area.

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Hospital admission time

The start-up trained its staff to understand the patient’s condition (oxygen levels) and to check whether the patient has reserved a bed in the hospital before sending the ambulance. Since the average hospital admission time has dropped from 30 minutes to over 2.5 hours today with the recent increase in Covid-19 cases, Medulance is making sure to notify the patient’s family of the extended waiting time for admission to hospital.

“We are also working with hospitals like Manipal, Fortis, Columbia Asia to manage their ambulance services. In the past, we were one of the first to introduce telemedicine for Manipal hospitals with cameras and portable ECG devices in the ambulance, where patient data could be transmitted directly to the hospital for doctors emergency physicians are prepared. Medulance operates 100 ambulances for Delhi government alone over the past 12 months and has cared for more than 70,000 Covid-positive patients since the outbreak of the pandemic, ”Bajaj said.

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