Drivers claim Shell service station mistakenly put diesel in pumps


Some Glen Burnie drivers are complaining about a Shell service station which they believe mistakenly put diesel fuel in the pumps. Jennifer Dague said she had a full tank of gas in trouble after filling up at the Richie Highway gas station in Glen Burnie on Wednesday. She said a blue Chevy Spark started running erratically. “She was shaking really badly. I pressed the gas and basically had to have the gas pedal on the floor to even accelerate. She was making terrible noises,” Dague said. “It had trouble turning over. It ran for about 30 seconds and then immediately shut off.” Dague said she had the car towed and was shocked by the mechanic’s diagnosis. Tests revealed that it had filled up with diesel fuel, not regular unleaded. “I was sitting there like I was backtracking, like, ‘Oh my God, did I accidentally…’ I was like, ‘There wasn’t even a diesel option at my gas pump WBAL-TV 11 News asked a mechanic, Tyler Caruso, who didn’t work on Dagger’s car, what happens to an engine when diesel fuel replaces regular unleaded. There could be internal damage due to diesel burning at a different rate than gasoline.Additionally, this excess fuel or the diesel fuel that passes through the engine can damage the catalytic converter and other exhaust components,” Caruso said. Customers say the Shell station sold unleaded diesel for days before temporarily shutting down all of its pumps. The station manager declined to comment. “Employees were really rude, really useless. They put a business card in our face and said, ‘We can’t help you. Get out,'” Dague said. Dague filed a complaint with Enterprise Shell. She has proof of her purchase and a mechanic’s bill. The repair cost her $800. So far, she said she hasn’t had any response. Save money for it,” she told Shell Corp. n did not respond to 11 News’ investigation. In addition to contacting the company, affected drivers should consider contacting the Better Business Bureau and the State Attorney General’s Office of Consumer Protection for help.

Some Glen Burnie drivers are complaining about a Shell service station which they believe mistakenly put diesel fuel in the pumps.

Jennifer Dague said she had a full tank of gas in trouble after filling up at the Richie Highway gas station in Glen Burnie on Wednesday. She said a blue Chevy Spark started running erratically.

“It was very jerky. I pressed the gas and basically had to have the gas pedal on the floor to even accelerate. It was making terrible noises,” Dague said. “It had trouble turning over. It ran for about 30 seconds and then immediately shut off.”

Dague said she had the car towed and was shocked by the mechanic’s diagnosis. Testing revealed that it had filled up with diesel fuel, not regular unleaded.

“I was sitting there like I was backtracking, like, ‘Oh my God, did I accidentally…’ I was like, ‘There wasn’t even a diesel option. on my gas pump,'” she said.

WBAL-TV 11 News asked a mechanic, Tyler Caruso, who didn’t work on Dagger’s car, what happens to an engine when diesel fuel replaces regular unleaded.

“It can cause more damage than just emptying it. There could be internal damage that occurs because diesel burns at a different rate than gasoline. Also, that excess fuel or the diesel fuel that passes through the engine can damage the catalytic converter and other exhaust components,” Caruso said.

Customers say the Shell station sold unleaded diesel for days before temporarily shutting down all its pumps. The station manager declined to comment.

“The employees were really rude, really unhelpful. They put a business card in our face and said, ‘We can’t help you. Get out,'” Dague said.

Dague filed a complaint with Shell. She has proof of purchase and an invoice from the mechanic. The repair cost him $800. So far, she said she hasn’t heard anything back.

“I’m pretty bored. We’re about to move. My husband is in the military, we’re about to move across the country in a few months. We’re trying to save some money for it,” she said.

Shell Corp. did not respond to 11 News’ inquiry. In addition to contacting the company, affected drivers should consider contacting the Better Business Bureau and the State Attorney General’s Office of Consumer Protection for assistance.

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